Frequently Asked Questions
Shipping and Return Policy
Made to Order
Made-to Order products takes us a bit longer to deliver it to you. Making products on-demand instead of in-bulk helps reduce overproduction and costs. Because each order is specialized, returns and exchanges are not available. Please confirm sizing with provided sizing charts on each item before purchasing.
Special Request?
We understand that sometimes your order may require something outside of the standard options available in the store. If you have a special request — such as sizing not listed, alternative colors, accessibility needs, or other considerations — we’re happy to work with you to find a solution.
Please contact us at shop@shopbloodcancerunited.com with your request before placing your order. Our team will review and let you know what accommodations can be made.
Note: Certain requests may require supervisor or HR approval prior to processing. We’ll guide you through the steps if that applies to your order.